585 lines
23 KiB
JSON
585 lines
23 KiB
JSON
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{
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"smithy": "1.0",
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"metadata": {
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"suppressions": [
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{
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"id": "HttpMethodSemantics",
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"namespace": "*"
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},
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{
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"id": "HttpResponseCodeSemantics",
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"namespace": "*"
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},
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{
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"id": "PaginatedTrait",
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"namespace": "*"
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},
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{
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"id": "HttpHeaderTrait",
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"namespace": "*"
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},
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{
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"id": "HttpUriConflict",
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"namespace": "*"
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},
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{
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"id": "Service",
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"namespace": "*"
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}
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]
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},
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"shapes": {
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"com.amazonaws.connectcontactlens#AccessDeniedException": {
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"type": "structure",
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"members": {
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"Message": {
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"target": "com.amazonaws.connectcontactlens#Message",
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"traits": {
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"smithy.api#required": {}
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}
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>You do not have sufficient access to perform this action.</p>",
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"smithy.api#error": "client",
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"smithy.api#httpError": 403
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}
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},
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"com.amazonaws.connectcontactlens#AmazonConnectContactLens": {
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"type": "service",
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"version": "2020-08-21",
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"operations": [
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{
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"target": "com.amazonaws.connectcontactlens#ListRealtimeContactAnalysisSegments"
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}
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],
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"traits": {
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"aws.api#service": {
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"sdkId": "Connect Contact Lens",
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"arnNamespace": "connect",
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"cloudFormationName": "ConnectContactLens",
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"cloudTrailEventSource": "connectcontactlens.amazonaws.com",
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"endpointPrefix": "contact-lens"
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},
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"aws.auth#sigv4": {
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"name": "connect"
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},
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"aws.protocols#restJson1": {},
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"smithy.api#documentation": "<p>Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents,\n by using speech transcription, natural language processing, and intelligent search\n capabilities. It performs sentiment analysis, detects issues, and enables you to automatically\n categorize contacts.</p>\n <p>Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent\n conversations. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html\">Analyze conversations using\n Contact Lens</a> in the <i>Amazon Connect Administrator Guide</i>. </p>",
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"smithy.api#title": "Amazon Connect Contact Lens"
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}
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},
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"com.amazonaws.connectcontactlens#Categories": {
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"type": "structure",
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"members": {
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"MatchedCategories": {
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"target": "com.amazonaws.connectcontactlens#MatchedCategories",
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"traits": {
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"smithy.api#documentation": "<p>The category rules that have been matched in the analyzed segment.</p>",
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"smithy.api#required": {}
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}
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},
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"MatchedDetails": {
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"target": "com.amazonaws.connectcontactlens#MatchedDetails",
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"traits": {
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"smithy.api#documentation": "<p>The category rule that was matched and when it occurred in the transcript.</p>",
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"smithy.api#required": {}
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}
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>Provides the category rules that are used to automatically categorize contacts based on\n uttered keywords and phrases.</p>"
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}
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},
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"com.amazonaws.connectcontactlens#CategoryDetails": {
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"type": "structure",
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"members": {
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"PointsOfInterest": {
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"target": "com.amazonaws.connectcontactlens#PointsOfInterest",
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"traits": {
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"smithy.api#documentation": "<p>The section of audio where the category rule was detected.</p>",
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"smithy.api#required": {}
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}
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>Provides information about the category rule that was matched.</p>"
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}
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},
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"com.amazonaws.connectcontactlens#CategoryName": {
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"type": "string",
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"traits": {
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"smithy.api#length": {
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"min": 1,
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"max": 256
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},
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"smithy.api#pattern": ".*\\S.*"
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}
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},
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"com.amazonaws.connectcontactlens#CharacterOffset": {
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"type": "integer",
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"traits": {
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"smithy.api#range": {
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"min": 0
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}
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}
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},
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"com.amazonaws.connectcontactlens#CharacterOffsets": {
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"type": "structure",
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"members": {
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"BeginOffsetChar": {
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"target": "com.amazonaws.connectcontactlens#CharacterOffset",
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"traits": {
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"smithy.api#documentation": "<p>The beginning of the issue.</p>",
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"smithy.api#required": {}
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}
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},
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"EndOffsetChar": {
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"target": "com.amazonaws.connectcontactlens#CharacterOffset",
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"traits": {
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"smithy.api#documentation": "<p>The end of the issue.</p>",
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"smithy.api#required": {}
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}
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>For characters that were detected as issues, where they occur in the transcript.</p>"
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}
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},
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"com.amazonaws.connectcontactlens#ContactId": {
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"type": "string",
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"traits": {
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"smithy.api#length": {
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"min": 1,
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"max": 256
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},
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"smithy.api#pattern": ".*\\S.*"
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}
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},
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"com.amazonaws.connectcontactlens#InstanceId": {
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"type": "string",
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"traits": {
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"smithy.api#length": {
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"min": 1,
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"max": 256
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},
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"smithy.api#pattern": ".*\\S.*"
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}
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},
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"com.amazonaws.connectcontactlens#InternalServiceException": {
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"type": "structure",
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"members": {
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"Message": {
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"target": "com.amazonaws.connectcontactlens#Message"
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>Request processing failed due to an error or failure with the service.</p>",
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"smithy.api#error": "server",
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"smithy.api#httpError": 500
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}
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},
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"com.amazonaws.connectcontactlens#InvalidRequestException": {
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"type": "structure",
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"members": {
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"Message": {
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"target": "com.amazonaws.connectcontactlens#Message"
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>The request is not valid.</p>",
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"smithy.api#error": "client",
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"smithy.api#httpError": 400
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}
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},
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"com.amazonaws.connectcontactlens#IssueDetected": {
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"type": "structure",
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"members": {
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"CharacterOffsets": {
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"target": "com.amazonaws.connectcontactlens#CharacterOffsets",
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"traits": {
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"smithy.api#documentation": "<p>The offset for when the issue was detected in the segment.</p>",
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"smithy.api#required": {}
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}
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}
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},
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"traits": {
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"smithy.api#documentation": "<p>Potential issues that are detected based on an artificial intelligence analysis of each\n turn in the conversation.</p>"
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}
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},
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"com.amazonaws.connectcontactlens#IssuesDetected": {
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"type": "list",
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"member": {
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"target": "com.amazonaws.connectcontactlens#IssueDetected"
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},
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"traits": {
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"smithy.api#length": {
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"min": 0,
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"max": 20
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}
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}
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},
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"com.amazonaws.connectcontactlens#ListRealtimeContactAnalysisSegments": {
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"type": "operation",
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"input": {
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"target": "com.amazonaws.connectcontactlens#ListRealtimeContactAnalysisSegmentsRequest"
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},
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"output": {
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"target": "com.amazonaws.connectcontactlens#ListRealtimeContactAnalysisSegmentsResponse"
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},
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"errors": [
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{
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"target": "com.amazonaws.connectcontactlens#AccessDeniedException"
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},
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{
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"target": "com.amazonaws.connectcontactlens#InternalServiceException"
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},
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{
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"target": "com.amazonaws.connectcontactlens#InvalidRequestException"
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},
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{
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"target": "com.amazonaws.connectcontactlens#ResourceNotFoundException"
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},
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{
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"target": "com.amazonaws.connectcontactlens#ThrottlingException"
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}
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],
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"traits": {
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"smithy.api#documentation": "<p>Provides a list of analysis segments for a real-time analysis session.</p>",
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"smithy.api#http": {
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"method": "POST",
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"uri": "/realtime-contact-analysis/analysis-segments",
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"code": 200
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},
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"smithy.api#paginated": {
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"inputToken": "NextToken",
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"outputToken": "NextToken",
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"pageSize": "MaxResults"
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}
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}
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},
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"com.amazonaws.connectcontactlens#ListRealtimeContactAnalysisSegmentsRequest": {
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"type": "structure",
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"members": {
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"InstanceId": {
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"target": "com.amazonaws.connectcontactlens#InstanceId",
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"traits": {
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"smithy.api#documentation": "<p>The identifier of the Amazon Connect instance.</p>",
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"smithy.api#required": {}
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}
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},
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"ContactId": {
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"target": "com.amazonaws.connectcontactlens#ContactId",
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"traits": {
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"smithy.api#documentation": "<p>The identifier of the contact.</p>",
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"smithy.api#required": {}
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}
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},
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"MaxResults": {
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"target": "com.amazonaws.connectcontactlens#MaxResults",
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"traits": {
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"smithy.api#documentation": "<p>The maximimum number of results to return per page.</p>"
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}
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},
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"NextToken": {
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"target": "com.amazonaws.connectcontactlens#NextToken",
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"traits": {
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"smithy.api#documentation": "<p>The token for the next set of results. Use the value returned in the previous \nresponse in the next request to retrieve the next set of results.</p>"
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}
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}
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}
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},
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"com.amazonaws.connectcontactlens#ListRealtimeContactAnalysisSegmentsResponse": {
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"type": "structure",
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"members": {
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"Segments": {
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"target": "com.amazonaws.connectcontactlens#RealtimeContactAnalysisSegments",
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"traits": {
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"smithy.api#documentation": "<p>An analyzed transcript or category.</p>",
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"smithy.api#required": {}
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}
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},
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"NextToken": {
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"target": "com.amazonaws.connectcontactlens#NextToken",
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"traits": {
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"smithy.api#documentation": "<p>If there are additional results, this is the token for the next set of results. If response includes <code>nextToken</code> there are two possible scenarios:</p>\n <ul>\n <li>\n <p>There are more segments so another call is required to get them.</p>\n </li>\n <li>\n <p>There are no more segments at this time, but more may be available later (real-time\n analysis is in progress) so the client should call the operation again to get new\n segments.</p>\n </li>\n </ul>\n <p>If response does not include <code>nextToken</code>, the analysis is completed (successfully or failed) and there are no more segments to retrieve.</p>"
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}
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}
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}
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},
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"com.amazonaws.connectcontactlens#MatchedCategories": {
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"type": "list",
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"member": {
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"target": "com.amazonaws.connectcontactlens#CategoryName"
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},
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"traits": {
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"smithy.api#length": {
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"min": 0,
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"max": 150
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}
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}
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},
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"com.amazonaws.connectcontactlens#MatchedDetails": {
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"type": "map",
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"key": {
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"target": "com.amazonaws.connectcontactlens#CategoryName"
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},
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"value": {
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"target": "com.amazonaws.connectcontactlens#CategoryDetails"
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},
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"traits": {
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"smithy.api#length": {
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"min": 0,
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||
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"max": 150
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}
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||
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}
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||
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},
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"com.amazonaws.connectcontactlens#MaxResults": {
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"type": "integer",
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"traits": {
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"smithy.api#range": {
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"min": 1,
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"max": 100
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}
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}
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},
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"com.amazonaws.connectcontactlens#Message": {
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"type": "string"
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},
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"com.amazonaws.connectcontactlens#NextToken": {
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"type": "string",
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"traits": {
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"smithy.api#length": {
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"min": 1,
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"max": 131070
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},
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"smithy.api#pattern": ".*\\S.*"
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}
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},
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"com.amazonaws.connectcontactlens#OffsetMillis": {
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"type": "integer",
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"traits": {
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"smithy.api#range": {
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"min": 0
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}
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}
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},
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"com.amazonaws.connectcontactlens#ParticipantId": {
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"type": "string",
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"traits": {
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"smithy.api#length": {
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"min": 1,
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"max": 256
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},
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||
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"smithy.api#pattern": ".*\\S.*"
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}
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||
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},
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|
"com.amazonaws.connectcontactlens#ParticipantRole": {
|
||
|
|
"type": "string",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#length": {
|
||
|
|
"min": 1,
|
||
|
|
"max": 256
|
||
|
|
},
|
||
|
|
"smithy.api#pattern": ".*\\S.*"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#PointOfInterest": {
|
||
|
|
"type": "structure",
|
||
|
|
"members": {
|
||
|
|
"BeginOffsetMillis": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#OffsetMillis",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The beginning offset in milliseconds where the category rule was detected.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"EndOffsetMillis": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#OffsetMillis",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The ending offset in milliseconds where the category rule was detected.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The section of the contact audio where that category rule was detected.</p>"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#PointsOfInterest": {
|
||
|
|
"type": "list",
|
||
|
|
"member": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#PointOfInterest"
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#length": {
|
||
|
|
"min": 0,
|
||
|
|
"max": 20
|
||
|
|
}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#RealtimeContactAnalysisSegment": {
|
||
|
|
"type": "structure",
|
||
|
|
"members": {
|
||
|
|
"Transcript": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#Transcript",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The analyzed transcript.</p>"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"Categories": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#Categories",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The matched category rules.</p>"
|
||
|
|
}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>An analyzed segment for a real-time analysis session.</p>"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#RealtimeContactAnalysisSegments": {
|
||
|
|
"type": "list",
|
||
|
|
"member": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#RealtimeContactAnalysisSegment"
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#length": {
|
||
|
|
"min": 0,
|
||
|
|
"max": 100
|
||
|
|
}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#ResourceNotFoundException": {
|
||
|
|
"type": "structure",
|
||
|
|
"members": {
|
||
|
|
"Message": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#Message"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The specified resource was not found.</p>",
|
||
|
|
"smithy.api#error": "client",
|
||
|
|
"smithy.api#httpError": 404
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#SentimentValue": {
|
||
|
|
"type": "string",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#enum": [
|
||
|
|
{
|
||
|
|
"value": "POSITIVE",
|
||
|
|
"name": "POSITIVE"
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"value": "NEUTRAL",
|
||
|
|
"name": "NEUTRAL"
|
||
|
|
},
|
||
|
|
{
|
||
|
|
"value": "NEGATIVE",
|
||
|
|
"name": "NEGATIVE"
|
||
|
|
}
|
||
|
|
]
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#ThrottlingException": {
|
||
|
|
"type": "structure",
|
||
|
|
"members": {
|
||
|
|
"Message": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#Message",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The throttling limit has been exceeded.</p>",
|
||
|
|
"smithy.api#error": "client",
|
||
|
|
"smithy.api#httpError": 429
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#Transcript": {
|
||
|
|
"type": "structure",
|
||
|
|
"members": {
|
||
|
|
"Id": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#TranscriptId",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The identifier of the transcript.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"ParticipantId": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#ParticipantId",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The identifier of the participant.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"ParticipantRole": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#ParticipantRole",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The role of participant. For example, is it a customer, agent, or system.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"Content": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#TranscriptContent",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The content of the transcript.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"BeginOffsetMillis": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#OffsetMillis",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The beginning offset in the contact for this transcript.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"EndOffsetMillis": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#OffsetMillis",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The end offset in the contact for this transcript.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"Sentiment": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#SentimentValue",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>The sentiment of the detected for this piece of transcript.</p>",
|
||
|
|
"smithy.api#required": {}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"IssuesDetected": {
|
||
|
|
"target": "com.amazonaws.connectcontactlens#IssuesDetected",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>List of positions where issues were detected on the transcript.</p>"
|
||
|
|
}
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#documentation": "<p>A list of messages in the session.</p>"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#TranscriptContent": {
|
||
|
|
"type": "string",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#length": {
|
||
|
|
"min": 1
|
||
|
|
},
|
||
|
|
"smithy.api#pattern": ".*\\S.*"
|
||
|
|
}
|
||
|
|
},
|
||
|
|
"com.amazonaws.connectcontactlens#TranscriptId": {
|
||
|
|
"type": "string",
|
||
|
|
"traits": {
|
||
|
|
"smithy.api#length": {
|
||
|
|
"min": 1,
|
||
|
|
"max": 256
|
||
|
|
},
|
||
|
|
"smithy.api#pattern": ".*\\S.*"
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|